Shipping & Delivery
We have multiple ways to ship items. You can choose the way that fits your budget and timeframe. US shipping is usually done by FedEx or LTL Truck Freight for larger items. Important: LTL Truck shipments: Check the crate and parts to see if they are damaged. The truck driver will wait for you to do this. If they are damaged, tell the driver you will not accept it because of the damage. Do not accept a shipment that is damaged. Once you accept a truck freight shipment, the LTL freight company will not cover damages. CMW Trucks is not responsible for damage to LTL truck shipments in transit.
You pay actual shipping. Our shipping estimator on this shopping cart is usually really close. However, it is a simple estimator. We will correct shipping expenses if the cart charges too much. We generally ship the least expensive way, unless you request a faster shipping method.
Returns & Replacements
Please contact us about an item that needs returned. You may call or email us. We will need to know an item is coming. Please don’t send it back without telling us first. This helps in making sure your item is replaced or a refund is applied to your invoice. Electrical products are not returnable.
Returns and Refunds:
Merchandise may be returned for a full parts cost refund within 30 days of purchase. After 30 days, a 10% restocking fee will apply. Your refund will be the price of the merchandise. International shipments of items are not returnable. Shipping fees are not refundable. Unauthorized returns may not be accepted. CMW Trucks, LLC will not accept the return of merchandise that has been damaged or altered. Electrical products are not returnable. Rubber, wood and raw steel products are not returnable after 1 year. Raw steel products that are rusted are not returnable at all. Damage occurring during return shipment will be the responsibility of the customer.
You must contact us by email or phone before returning an item or order and have CMW Trucks, LLC approve the return. All returns should include a reason for return.
Shipping costs will not be refunded by CMW Trucks, LLC.
When Returning Parts
• Please include your contact information including phone.
• A copy of your original order information/receipt if you have it.
• Date order was made (approximately if you’re not sure)
• Contact info. of the person that made the order
Ordering
We offer secure on-line ordering and phone/call center ordering.
Payment, Pricing & Promotions
We accept Visa, Mastercard, Discover, American Express, USPS Money Orders, Checks (Checks take a few weeks to clear completely. We will not ship your order until a check is clear completely.)
Updating Account Information
Please update your account info. as needed through the website. You can recover your password if you have forgotten it.
Privacy & Security
We take your privacy and security very seriously. We do not share your information outside of our family of companies. This privacy policy sets out how CMWTrucks.com uses and protects any information that you give CMWTrucks.com when you use this website. CMWTrucks.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. CMWTrucks.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@cmwtrucks.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 1351 S. Cleve-Mass Rd Unit W-8 Copley, OH 44321.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.